Terms of use

Who we are, and what we do not do

This site is operated by Online Appraisal. We introduce homeowners to licensed real estate agents who provide free market appraisals.

We are not a real estate agency. We do not carry out real estate agency work as defined in the Real Estate Agents Act 2008, we do not list or sell property, and we do not value property ourselves. We are also not registered valuers, financial advisers or lawyers, and nothing on this site is financial, legal or investment advice.

The appraisal belongs to the agent, not to us

Any appraisal you receive is the opinion of the licensed agent who provides it. It is their assessment of what your property would likely sell for in the current market, based on the property and on comparable sales they select.

An appraisal is not a registered valuation. Banks, courts and Inland Revenue generally require a registered valuation prepared by a registered valuer, which is a paid service. Do not rely on an appraisal where a registered valuation is required.

Any agreement to list or sell your property is between you and the agent. We are not a party to it, we do not set the commission, and we do not control what the agent does.

Market information on this site

Where we publish a market figure we show its source, the period it covers and the area it describes. Sale price data is reported at territorial-authority district level, so a figure shown on a suburb page describes the wider district that suburb sits in — not your individual property, and not that suburb alone.

Suburb descriptions are general background about housing stock, transport and amenities. They are not a statement about any particular property, and they are not advice about whether to buy or sell.

School names and zones change. Always check the Ministry of Education zone maps before relying on zoning.

What we ask of you

• Give accurate information, and only submit a property you own or are authorised to enquire about
• Do not use this site to collect information about other people
• Do not submit automated or bulk enquiries, or attempt to interfere with the site
• Do not copy or republish substantial parts of this site without our written permission

Consent to be contacted

By submitting a request you agree that a licensed real estate agent may contact you by phone, text or email about your appraisal. You can withdraw that at any time by telling the agent, or by telling us and we will pass it on.

Availability

We provide this site as it is and do not guarantee it will always be available or error-free. Features that rely on third-party services, such as address suggestions, may be unavailable from time to time.

Liability

We take reasonable care with this site but do not warrant that the information on it is complete, current or fit for any particular purpose. To the extent permitted by law we are not liable for loss arising from your use of this site, from an appraisal given by an agent, or from any dealings between you and an agent we introduce you to.

Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply.

Changes, and which law applies

We may update these terms. The date at the top shows when they last changed. The laws of New Zealand apply, and the New Zealand courts have jurisdiction.

Questions about these terms can be sent through our contact form.